Platinum Consulting Program

For Dentists who want to take their practice to the next level

The practice of dentistry has changed. The pace, proliferation of technology, and education of patients along with team selection and office dynamics all play a crucial role in whether your practice succeeds. For over thirty years, Gene has led dentists and their teams to reach the summit of their success. We know the terrain and have kept up with the changes. Working in tandem with your team, we promote goal setting, action plans, and teach you what you need to know and how to measure results. Our approach is hands-on and personalized. We understand the challenges you face and will help you overcome them as we have for hundreds of other dentists and their teams.

You’ve worked hard to get to where you are today. It has taken a lot of effort, professionalism, and commitment. Once dentists reach a certain level, they can be tempted to remain at that same production and collection levels and become complacent. That complacency many times stems from a failure to review their current structure or systems and not realizing the impact change can have on becoming more efficient without working more hours or harder. However, if you are hoping to take the next step and grow your practice, now is exactly the right time to use our expertise. We can take you to the next level.

WHAT WE DO

Patient Advocacy | We develop patient advocate roles with all team members to support your patient relationships and increase their appreciation for your work.

Communication Skills | We coach your team to enhance their communication skills, and understanding of the patient experience in order to create recognized effectiveness in your practice systems.

SWOT | We evaluate and analyze each area of the business systems used by the practice by engaging the SWOT Rule: Strengths, Weaknesses, Opportunities, and Threats.

Action Plan | We then provide the doctor and the team with an evidence-based, step-by-step Action Plan derived from the comprehensive analysis. We include an Implementation Report to guide the dental team on administering the Action Plan.

SNAPSHOT

What You Can Expect

Throughout the year, Gene St. Louis Consulting will work with your team to achieve greater customer satisfaction while streamlining your business systems. Here is a snapshot of what you can expect:

TIMELINE

Start | Prior to initial on-site visit

• Unlimited telephone and email support
• Review of timeline and activities to be completed by professionals in the field
• Questionnaires provided for team members prior on-site visit regarding current impressions of office environment
• Creation of Transition Letter

Month 1 | Initial on-site visit — 4 days in office

• Meeting with Doctor to review team questionnaires and personality profiles the evening before on-site visit
• 4 day initial on-site analysis and implementation of business systems; on last 2 days, no patients are scheduled
• 30 day action plan
• Practice Analysis Report delivered within 3 weeks of on-site visit — includes implementation process
• Introduction to HR for Health for Customized Office Manual

Months 2 & 3

Video conferencing coaching with doctor/team includes:

• Monthly monitoring progress
• Implementation updates and coaching
• Overhead Analysis
• Fee Analysis

Month 4 | Second on-site visit — 1 day in office

• One on one team meetings during work day, afternoon no patients scheduled
• Meeting with Doctor to review teams progress of practice

Months 5 & 6

Video conferencing coaching with doctor/team includes:

• Monthly monitoring progress
• Implementation updates and coaching
• Overhead Analysis

Month 7 | Third on-site visit — 4 days in office

• 4 day initial on-site analysis and implementation; on last 2 days, no patients are scheduled
• 30 day action plan
• Practice Analysis Report
• Implementation Report

Months 8 & 10

Video conferencing coaching with doctor/team includes:

• Monthly monitoring progress
• Implementation updates and coaching
• Overhead Analysis
• Team bonus implementation and monitoring

Month 11 | Fourth on-site visit — 1 day in office

• One on one team meetings during work day, afternoon no patients scheduled
• Action Plan Review
• All team meeting in afternoon

Month 12

Video conference with Doctor to recap and finalize next steps.