Gold Consulting Program
Want to grow your practice?
The Gold Consulting Program is a comprehensive 12-month plan designed to help you achieve greater customer satisfaction and streamline your business systems. Our team works closely with you to develop patient advocate roles, enhance communication skills, conduct a thorough practice analysis, and create a customized Action Plan. Throughout the year, we'll guide you in setting goals, analyzing financial data, training staff, improving patient flow, reviewing and guiding in overhead management, and more. With our support, you'll be well-equipped to grow your practice and provide exceptional patient care.
How we help
Treatment Planning, Follow-up, and Case Acceptance
Our treatment planning strategy focuses on empowering your team with strong communication skills to educate patients about their needs and the value of recommended treatments. We provide training on daily alignment meetings, doctor/team collaboration, presentation skills, case conferencing, financial arrangements, and tracking case acceptance to prevent slippage and recognize gaps.
New Patient Experience
We help you create a "WOW" experience for new and existing patients, starting with the first phone call. Our team provides training on optimizing initial calls, scheduling, value calls, visit preparation, and post-visit activities to enhance patient retention and increase referrals. We even conduct "secret calls" to monitor your team's skills and provide feedback.
Hygiene Strategy
Our hygiene strategy aims to develop and maintain a strong hygiene department that contributes 33% to overall productivity. We focus on creating an efficient system, developing strong communication skills to convey the value of hygiene services, maintaining a robust periodontal program, and continuously growing your client base while maintaining high retention rates.
Define Job Roles and Accountability Systems
We help define team job roles and foster accountability by determining staffing needs, creating job descriptions, and coaching team members on their responsibilities. Our goal is to empower each team member to develop an ownership mindset through enhanced communication, time management strategies, and language skills that support their roles.
Program
timeline
Start
Prior to the initial on-site visit, we provide unlimited telephone and email support, questionnaires and personality profiles for team members and doctors regarding current systems. We can even create personal profiles for individual team members so we can better personalize the program to suit your practice's unique needs.
Month 1
Our initial on-site visit spans four days. We meet with you to review team questionnaires and personality profiles the evening before the visit. During the four days, we conduct an in-depth analysis and implement business systems based on a customized agenda. We deliver a 30-day action plan and a comprehensive Practice Analysis Report within three weeks of the visit.
Months 2 & 3
We hold monthly video conference coaching sessions with you and your team, focusing on progress monitoring, implementation updates, overhead analysis, and fee analysis to ensure continued growth and optimization.
Month 4
During our second one-day on-site visit, we conduct one-on-one team meetings throughout the workday, with no patients scheduled in the afternoon. We meet with you to review the team's progress and the practice's performance.
Months 5 & 6
We continue monthly video conference coaching sessions, concentrating on progress monitoring, implementation updates, and overhead analysis.
Month 7
Our third on-site visit spans four days, focusing on in-depth analysis and implementation based on a customized agenda. We provide a 30-day action plan, a Practice Analysis Report, and an Implementation Report to guide your team in executing the necessary changes.
Months 8-10
Monthly video conference coaching sessions resume, focusing on progress monitoring, implementation updates, overhead analysis, and team bonus structures to maintain momentum and reward success.
Month 11
During our fourth one-day on-site visit, we conduct one-on-one team meetings throughout the workday, with no patients scheduled in the afternoon. We meet with you to review the team's progress and the practice's performance.
Month 12
We conclude the program with a video conference with you to recap the year's progress, discuss the practice's growth, and outline the next steps for continued success.
Have questions?
Find answers here.
What makes Gene St. Louis Consulting different from other consulting firms?
At Gene St. Louis Consulting, we take a hands-on approach, and utilize our extensive dental industry experience to customize solutions for each and every practice we work with. Our founder, Gene St. Louis, brings over 40 years of expertise in clinical and administrative roles, allowing us to deeply understand the unique challenges and opportunities facing dental practices. We work closely with you and your team, providing personalized guidance and support to help you achieve your goals while maintaining a positive, collaborative environment.
How do I know if the Gold Consulting Program is right for my practice?
The Gold Consulting Program is designed for established dental practices looking to optimize their operations, enhance patient experiences, and achieve sustainable growth. If you're seeking to improve your practice's efficiency, profitability, and overall success, this comprehensive 12-month program can provide the guidance, tools, and support you need. We work with practices of various sizes and specialties, tailoring our approach to your specific needs and goals. The best way to find out if any of our programs are right for you is to schedule a meeting with our team!
We cannot speak highly enough about the exceptional service provided by Gene and her team during our dental office transition. From the moment we engaged her services, we totally knew we were in expert hands.
Gene brought a level of expertise and understanding that exceeded our expectations. Her deep knowledge of dental practice management and the intricacies of transitioning made the entire process smooth and efficient. She took the time to listen to our concerns, understand our goals, and tailor her recommendations to suit our specific needs. She even found things that the previous practice owner neglected to mention in our initial contract!
If you are hesitant at all or don’t know who to choose as your dental consultant, look no further! As I began my start-up children’s dental practice, Gene St. Louis has been an integral part of my journey, growing and teaching me things I never knew I needed to know. She carries a wealth of knowledge and connections. She will help you to establish systems and guide you towards bring the vision you’ve carried into a reality. Gene was with me and for me through the joyous and tough times. She will fight FOR you and help push you towards your success. She continues to be my go to person when I have questions, and she ALWAYS makes herself available. Gene St. Louis and her team will be the best investment you've made for yourself!
I wanted to take a moment to express my sincerest gratitude for your invaluable contributions and support throughout the past year. Your expertise, dedication, and professionalism have truly made a difference in my practice, and I am deeply thankful for all the hard work you and your team have put in. Your insights and guidance have been instrumental in achieving our goals and overcoming various challenges [...] Thank you once again for your outstanding support and collaboration over the past year.
I had an outstanding experience with Gene! Gene's expertise and support was critical in my journey of building a start-up and transitioning to practice ownership and management. She has a wealth of knowledge on all aspects of the process and has made herself readily available for any and all questions that have come up. Gene has also provided an encyclopedic quantity of written practice management materials, which are of the highest quality. Countless times, she has steered me in the right direction, and saved me copious amounts of time and money. I highly recommend Gene and her team!
I am collaborating with Gene on my pediatric dental start-up, she has been absolutely phenomenal throughout this journey. From guiding me and ensuring I don't overlook any crucial steps, to offering valuable recommendations for every aspect required for a successful start-up, to being readily available to answer my late-night texts and calls and providing reassurance. Working with Gene and her team has been a great experience, and I highly recommend them to anyone in a similar venture.
We had the pleasure of working with Gene St. Louis Consulting and I cannot recommend their services highly enough! Their expertise in the industry was evident from the very beginning, and their personalized approach to us was exactly what we needed. They took the time to understand our unique challenges and goals and provided us with practical, effective solutions that helped us start our own practice. Their guidance and support were invaluable, and we are grateful to have had the opportunity to work with such a knowledgeable and professional consultant.
Gene and her team are fantastic. She helped me start my endodontic practice and was a wonderful resource. I was prepared and able to establish a dream practice with her help. Gene is one of the best in dental--she was available anytime I needed her advice and help. Molly and Paige are wonderful as well and everyone truly cares about my practice and me. I cannot say enough good things about this consulting group! It is the best decision I made to use Gene and her team in my start-up. I could not be as successful right away without them. Using GSL Consulting is worth the expense. If you are planning to start a dental practice, you need to be using Gene!
My wife started her dental office about a year ago and Gene has been super helpful from day 1. She has all the answers and knows the “behind the scenes” of all the players. It’s refreshing to have someone in your corner.
Most of the vendors are getting a cut for every referral they make, so you don’t know if a vendor is legitimately good or if your referral is getting a kickback. Gene doesn’t accept kickbacks, so if she refers to a vendor (there will be a lot of them!!) you know they are the best!!!
We call her the Godmother of the office because we call her in a panic constantly!!
"Gene St. Louis Dental Consultant Company, led by the remarkable Gene St. Louis and Paige Marshall, are an absolute game-changer in the dental industry. Gene and Paige bring a wealth of knowledge, experience, and innovation to every consultation, and their passion for helping dental practices thrive is truly inspiring. I value Gene St. Louis's unique perspective and unwavering support in navigating the challenges of our field. Her tailored strategies have revolutionized the way I approach patient care, practice management, and professional growth. The impact of their guidance is evident in the success and satisfaction of our practice. With Gene St. Louis consultants at the helm, I have full confidence that our practice is on the path to continued success. Thank you, Gene St. Louis Dental Consultant Company, for your exceptional service and commitment to excellence!
As a dentist navigating the transition after our retiring partner left, we knew we needed to overhaul our systems and improve efficiencies, but we had no idea where to start. Overwhelmed and drowning in busy work, we sought the expertise of Gene St Louis Consulting. From the moment we met Gene and Paige, we knew they were the key to achieving our goals. Their confidence was contagious, making it easy to trust them immediately.
If you are hesitant at all or don’t know who to choose as your dental consultant, look no further! As I began my start-up children’s dental practice, Gene St. Louis has been an integral part of my journey, growing and teaching me things I never knew I needed to know. She carries a wealth of knowledge and connections. She will help you to establish systems and guide you towards bring the vision you’ve carried into a reality. Gene was with me and for me through the joyous and tough times. She will fight FOR you and help push you towards your success. She continues to be my go to person when I have questions, and she ALWAYS makes herself available. Gene St. Louis and her team will be the best investment you've made for yourself!
I had an outstanding experience with Gene! Gene's expertise and support was critical in my journey of building a start-up and transitioning to practice ownership and management. She has a wealth of knowledge on all aspects of the process and has made herself readily available for any and all questions that have come up. Gene has also provided an encyclopedic quantity of written practice management materials, which are of the highest quality. Countless times, she has steered me in the right direction, and saved me copious amounts of time and money. I highly recommend Gene and her team!
I am collaborating with Gene on my pediatric dental start-up, she has been absolutely phenomenal throughout this journey. From guiding me and ensuring I don't overlook any crucial steps, to offering valuable recommendations for every aspect required for a successful start-up, to being readily available to answer my late-night texts and calls and providing reassurance. Working with Gene and her team has been a great experience, and I highly recommend them to anyone in a similar venture.
We had the pleasure of working with Gene St. Louis Consulting and I cannot recommend their services highly enough! Their expertise in the industry was evident from the very beginning, and their personalized approach to us was exactly what we needed. They took the time to understand our unique challenges and goals and provided us with practical, effective solutions that helped us start our own practice. Their guidance and support were invaluable, and we are grateful to have had the opportunity to work with such a knowledgeable and professional consultant.
My wife started her dental office about a year ago and Gene has been super helpful from day 1. She has all the answers and knows the “behind the scenes” of all the players. It’s refreshing to have someone in your corner.
Most of the vendors are getting a cut for every referral they make, so you don’t know if a vendor is legitimately good or if your referral is getting a kickback. Gene doesn’t accept kickbacks, so if she refers to a vendor (there will be a lot of them!!) you know they are the best!!!
We call her the Godmother of the office because we call her in a panic constantly!!